Shipping Policy
Free Worldwide Shipping
We offer 100% free shipping on every order, worldwide — no minimum purchase required.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. During periods of high demand, orders may ship in limited batches; we will keep you informed if this affects your order.
Delivery Time
Estimated delivery times after dispatch:
- United States & Canada: 7–14 business days
- Europe: 7–14 business days
- Australia & New Zealand: 10–15 business days
- Rest of the world: 10–20 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Order Tracking
As soon as your order ships, you will receive a confirmation email with a tracking number. Tracking information may take 2–5 days to become active.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or fees levied by the destination country. These charges, if any, are the responsibility of the customer and are not included in the product price.
Address Changes & Issues
Need to change your shipping address? Contact us at entelz@proton.me as soon as possible — we can update the address any time before the order has shipped. If your tracking shows no movement for more than 10 business days or your package appears lost, reach out and we will investigate and resolve it with a replacement or refund.